Understanding Outcomes: Accountability in Government I

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Why are the outcomes important? Maurice McTigue analyzes this question, dividing the outcomes into micro-outcomes and macro-outcomes. He points out that the legislature should identify the big picture, the macro-outcomes, which are issues like homelessness, hunger, increasing entrepreneurship, crime etc. Author emphasizes importance of evaluating the progress to assess the impact of any improvements.

Jerry Ellig continues by identifying 3 main components of the production: inputs, outputs (how much work got done) and the outcomes (what was the value of the work done). Speaker makes a point that outcomes are the component we should work, albeit more difficult to find. Author discusses the old and new management models. Speaker defines the old one as concerned more with following the rules while the new one assesses employees based on the outcomes that they are producing.