February 10, 2000

Social Security Administration's Capability to Address the Needs of an Aging Population in the 21st Century

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In this testimony Maurice McTigue discusses the concept of the government organization of the future, an organization that is highly customized to meet the demands of the tehnology revolution. To be successful, the Social Security Administration will have to develop a sharp focus on customer needs. This must start from a clear articulation of what they are trying to achieve. What is the Social Security Administration trying to achieve? How this question is answered will have enormous societal consequences.